Return and Refund Policy

ZARVE Return & Refund Policy

At ZARVE, our products are made with care. Because our custom T-shirts may be printed specifically according to the design and options selected by the customer, returns are handled as described below.

1. Return / Replacement Request Window

You must contact ZARVE within 5 calendar days of delivery if your order arrives damaged, defective, incorrect, or materially different from what you ordered.

Requests received after this period may not be eligible, subject to applicable consumer rights and law.

2. Unboxing Video Requirement

For damaged, defective, or incorrect-item claims, we strongly require a continuous, unedited unboxing video whenever possible.

Start recording before opening the sealed package.
Clearly show the outer package and shipping label.
Open the package on camera.
Show the T-shirt and the issue clearly.
Do not cut or pause the video during the opening process.

The unboxing video helps us verify the condition of the package and product at the time of delivery. We may request additional photographs, videos, or other information when reviewing a claim.

3. Eligible Reasons for Return / Replacement

A return, replacement, or refund may be considered when the product is:

Damaged when delivered.
Defective due to a manufacturing or printing issue.
The wrong product, colour, size, or variant was sent by ZARVE.
Materially different from the product ordered or advertised.

All claims are subject to review and applicable law.

4. Customized T-Shirts

Customized T-shirts are made using the design and product options submitted by the customer. Therefore, customized products are generally not eligible for return or refund because of:

Change of mind after placing the order.
Incorrect size selected by the customer.
Incorrect colour or variant selected by the customer.
Incorrect image, artwork, text, or other design submitted by the customer.
Personal preference after the product has been printed.

This does not limit any rights you may have under applicable consumer protection law where the product is defective, deficient, incorrectly supplied, or materially different from what was ordered.

5. How to Request a Return or Replacement

Your order number.
Your name and contact details.
A clear description of the issue.
Clear photographs of the product and packaging.
The continuous unboxing video, where available.

Please do not send the product back before ZARVE has reviewed and approved your request. We will provide return instructions when a return is approved.

6. Return Address

ZARVE Returns
No. 4/17, Chandamiyan 1st Street
Ambur – 635802
Tamil Nadu, India

Do not send a return to this address without receiving return instructions from ZARVE first.

7. Return Shipping

If ZARVE confirms that the product was damaged, defective, incorrectly supplied, or materially different from what was ordered, ZARVE will provide instructions regarding the return shipping method and applicable shipping costs.

For issues caused by customer selection or customer-submitted design, the order may not qualify for return or refund.

8. Inspection and Resolution

Once the claim and supporting evidence have been reviewed, ZARVE will communicate the available resolution. Depending on the circumstances, this may include a replacement, repair where appropriate, or refund.

Where a refund is approved, it will generally be processed through the original payment method, subject to the payment provider's processing timelines.

9. Cancellation

Orders may be cancelled only before printing or fulfillment has started. Once a customized order has entered printing or fulfillment, cancellation may not be possible.

For full details, please see our Cancellation Policy.

10. Contact Us

For return, replacement, or refund questions, contact:

Email: zarvecloths@gmail.com

Please include your order number in the subject line or message so that we can assist you efficiently.

This policy is intended to explain ZARVE's normal return and refund process. It does not exclude or restrict any consumer rights that cannot lawfully be excluded under applicable law.